FAQ

  1. Do you have a vacancy?

Thank you for your interest in working with Omega Opticians. At the moment, we don’t have any job openings available. However, we encourage you to send your CV and cover letter to hr@omegaopticians.co.ke  cc info@omegaopticians.com for our records. We will consider your application, should an opportunity arise that matches your qualifications. ^MG

  1. What are your working hours?

Our branches are open six days a week during the following hours:

  • Monday – Friday: 9:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 4:00 PM
  • Sunday: 10:00 AM – 4:00 PM (selected branches only)

For more details or assistance, feel free to contact our Customer Care Desk at 0709 118 800 or via WhatsApp on 0703 926 737. ^MG

  1. Are you open during holidays?

Kindly note that most of our branches remain closed on public holidays, with a few exceptions. For more information or assistance, please contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737. Our team will be happy to assist you. ^MG

  1. How much is an eye test / consultation services?

We offer free consultation services at all our branches. However, a one-time registration fee of KSh 200 applies for first-time clients. All our services are offered on a walk-in basis. You are welcome to visit the nearest branch, or share your location for us to recommend the most convenient outlet for you. Our team will be happy to assist you. You may also share your phone number for a call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

 

 

 

 

  1. What services do you offer?

At our Omega Opticians, we offer comprehensive eye examinations (refraction), prescribe corrective and protective glasses, fit contact lenses, and provide treatment for certain eye conditions, such as eye allergies, where appropriate. You are welcome to visit any of our branches for a comprehensive eye examination. Our team will be happy to assess your eyes and recommend the most suitable solution based on your vision needs. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. How often do you recommend eye examinations?

We generally recommend having a comprehensive eye examination once every year. Regular eye exams help monitor any changes in your vision and allow for early detection of potential eye health issues. At Omega Opticians, we offer FREE eye tests for all our clients. We welcome you to visit any of our outlets, where our team will be happy to assess your vision and provide the appropriate recommendations. Let us know your location, and we'll direct you to the nearest branch. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. What type of eye glasses do you offer?

We offer a wide range of corrective and protective eyeglasses, as well as contact lenses. We invite you to visit any of our outlets for a comprehensive eye test. Our team will assess your vision and recommend the most suitable eyewear or treatment based on your needs. Let us know your location, and we'll direct you to the nearest branch. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. Do you do surgical procedures?

Kindly note that we do not perform surgical eye procedures. For surgery or the evaluation and management of underlying eye conditions we recommend consulting an ophthalmologist. At our outlets, we provide comprehensive eye examinations (refraction), prescribe corrective and protective glasses, fit contact lenses and offer treatment for certain conditions such as eye allergies where appropriate. If you require any of our services, we welcome you to visit any of our outlets for a comprehensive eye examination. Our team will assess your eyes and recommend the most appropriate treatment based on your vision needs. Let us know your location, and we'll direct you to the nearest branch. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. What lens options do you have?

We offer a variety of corrective and protective lenses to suit different vision needs, including both standard and customized lens options. Our lens prices start from KSh 999 and above, with the final cost varying depending on your prescription and your preferred lens coatings. We welcome you to visit any of our outlets, where our team will be happy to assist you and recommend the best lens option for your needs. Let us know your location, and we'll direct you to the nearest branch. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. What is the cost of lenses?

Our lens prices start from KSh 999 and above. The final cost will vary based on your prescription as well as the type of lens coating you choose. You're welcome to visit any of our outlets for a comprehensive eye examination. Our team will assess your eyes and recommend the most suitable lenses based on your vision needs. Let us know your location, and we'll direct you to the nearest branch. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. What is the cost for photochromic lenses?

The cost of photochromic lenses starts from KSh 2,999 and above. The final lens price will vary depending on your prescription and the lens options you choose. You're welcome to visit any of our outlets for a comprehensive eye examination. Our team will assess your eyes and recommend the most suitable lenses based on your vision needs. Let us know your location, and we'll direct you to the nearest branch. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. What is the cost of blue block lenses?

We offer both clear blue block lenses and photochromic blue block lenses to suit your visual needs. Our clear blue block lenses start from KSh 3,000, while our photochromic blue block lenses start from KSh 4,999. Please note that the final lens price will vary depending on your prescription and the lens options selected. You're welcome to visit any of our outlets for a comprehensive eye examination. Our team will assess your eyes and recommend the most suitable lenses based on your vision needs. Let us know your location, and we'll direct you to the nearest branch. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. What is the cost for antiglare lenses?

The cost of antiglare lenses starts from KSh 1,999 and above, with the final cost varying depending on your prescription and any additional lens features selected. You're welcome to visit any of our outlets for a comprehensive eye examination. Our team will assess your eyes and recommend the most suitable lenses based on your vision needs. Let us know your location, and we'll direct you to the nearest branch. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. Do you prescribe lenses for high prescriptions?

Yes, we prescribe lenses for high prescriptions (high power lenses). We offer both standard lens options and customized high-index lenses, depending on your prescription and visual needs. We recommend visiting any of our outlets for a comprehensive eye examination. Our team will assess your eyes and advise you on the most suitable solution based on your needs. Let us know your location, and we'll direct you to the nearest branch. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

 

 

  1. What is the cost of high index lenses?

The cost will vary based on your prescription, the lens index and the selected lens coating. For example: Index 1.67 (photo-mar) lenses – KSh 18,000 while Index 1.74 (photo-mar) lenses – KSh 32,000. We recommend visiting any of our outlets, where our team will assist you choose the most suitable lens option. Let us know your location, and we'll direct you to the nearest branch. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. What is the cost for contact lenses?

Our contact lens prices are as follows:

  • Monthly: from KSh 1,500
  • Coloured lenses: from KSh 2,500
  • Dailies (30 pieces): KSh 8,000
  • Yearly: KSh 7,000

You’re welcome to visit your nearest Omega Opticians branch for a comprehensive eye test. Our team will be happy to assist you. Let us know your location, and we'll direct you to the nearest branch. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. Do you prescribe progressive / Bifocal lenses?

Yes, we prescribe both progressive and bifocal lenses. We offer both standard and customized lens options, depending on your visual needs and prescription. The cost of progressive lenses starts from KSh 7,999, while bifocal lenses start from KSh 3,999. Please note that the final price may vary depending on your prescription and the lens coatings or enhancements you choose. You're most welcome to visit your nearest Omega Opticians outlet for a comprehensive eye examination. Our team will be happy to assess your vision and recommend the most suitable lenses based on your visual needs. Let us know your location, and we'll direct you to the nearest branch. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. What is the cost for reading glasses?

We offer both ready-made and customized options to suit your vision needs. Our ready reading glasses start from KSh 999, with the final price varying depending on the frame you choose. For customized reading lenses, prices start from KSh 2,000, with the final lens cost varying based on your prescription and your preferred lens coatings. You're most welcome to visit your nearest Omega Opticians outlet for a comprehensive eye examination. Our team will be happy to assess your vision and recommend the most suitable reading glasses based on your visual needs. Let us know your location, and we'll direct you to the nearest branch. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

 

 

  1. What is the price for frames?

We have a wide collection of frames, ranging from budget-friendly to designer options, with prices starting from KSh 899 and above. The final price will vary depending on your selection. You are welcome to browse our frame options on our website at www.omegaopticians.com or visit your nearest Omega Opticians outlet. Our team will be happy to assist you in selecting a frame that suits your vision needs and style preferences. Let us know your location, and we'll direct you to the nearest branch. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

 

  1. Can I use my own frame {pf} to get glasses?

Yes, you may use your own frame when replacing lenses. In this case, you will only be charged for the lenses. You are welcome to visit your nearest Omega Opticians outlet, or simply share your location and we’ll recommend the most convenient branch for you. Our team will be happy to assist you. You may also share your phone number for a callback, or contact our Customer Care Desk at 0709 118 800 for any further assistance. Please let us know how else we can help you. ^MG

  1. Do you do lens transfer {broken frame}?

Yes, we can assist you with a lens transfer. We recommend visiting any of our outlets so our team can assess your lenses and help you choose a suitable frame that fits your lenses while also matching your style preferences. Please note that our frames start from KSh 899 and above, with the final price varying depending on your selection. You are welcome to visit your nearest Omega Opticians outlet, or simply share your location and we’ll recommend the most convenient branch for you. Our team will be happy to assist you in finding a frame that fits your lenses. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. Do you repair frames?

Yes, we do offer minor repairs for spectacles. However, this is subject to an assessment by our technical team, who will evaluate the condition of your frames and recommend the most appropriate solution. If the frames cannot be repaired, our team will be happy to assist you in selecting new glasses that suit your vision needs. If your existing lenses are still in good condition, we can also help you find a compatible frame for a lens transfer. Feel free to share your current location, and we’ll gladly recommend the most convenient outlet. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. Do you offer frame adjustments?

Yes, we do assist with frame adjustments. Kindly note that all adjustments are carried out after an assessment by our technical team, who will evaluate the condition of your frame and recommend the most appropriate solution. You are welcome to visit the nearest outlet or simply share your location and we’ll be happy to recommend the most convenient branch for you. Our team will be glad to assist you. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. Do you accept insurance covers?

Yes, we accept insurance covers. Kindly let us know the name of your insurance provider so we can confirm whether it is on our panel list. You are welcome to visit the nearest outlet, or simply share your location and we’ll recommend the most convenient branch for you. Our team will be happy to assist you. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

 

  1. Do you offer delivery services?

Unfortunately, we don’t currently offer delivery services. However, we would be happy to connect you with a courier service based on your location, with the delivery charges payable by you. You are welcome to visit your nearest branch or simply share your location and we'll recommend the most convenient branch for you. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. Can I get glasses within the same day?

Yes, it is possible to get glasses within the same day. However, this depends on your prescription and lens requirements. You are welcome to visit any of our outlets, where our team will assess your eyes and advise you on the most suitable solution based on your vision needs, as well as the expected processing time for your glasses. Kindly share your location so we can direct you to the nearest branch. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. Can you fit prescription lenses into my sunglasses?

Yes, we can fit prescription lenses into your sunglasses. Our prescription lenses are available with UV protection and polarized options, providing both clear vision and enhanced eye protection. We invite you to visit any of our outlets, where our team will assess your eyes and recommend the most suitable lenses based on your vision needs. Let us know your location, and we'll be happy to recommend the nearest branch. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. Do your frames come with a warranty?

Yes, our frames come with a one-year warranty. Kindly note that terms and conditions apply. You are welcome to browse our website at www.omegaopticians.com for frame options or visit the nearest Omega Opticians outlet. Our team will be happy to assist you. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. What should I do if I’m experiencing vision problems?

Based on the information provided, we’re unable to determine the specific cause of your eye or vision concern. We recommend visiting one of our outlets for a comprehensive eye examination. Our team will assess your eyes and advise on the most appropriate solution based on your vision and eye health needs. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. Do you have night driving lenses?

Yes, we do prescribe night driving glasses. We offer a range of lens options depending on your prescription and visual needs, including:

  • Yellow-tinted lenses – from KSh 2,500
  • Drive Wear® lenses (adaptive lenses designed for both day and night driving) – from KSh 25,000

Please note that the final price will vary depending on your prescription and the lens options selected. You are welcome to visit your nearest Omega Opticians outlet, or simply share your current location and we’ll recommend the most convenient branch for you. Our team will be happy to assess your vision and help you choose the most suitable glasses. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. What is the solution for light sensitivity?

Light sensitivity can often be managed with lenses designed to reduce both UV exposure and glare from artificial light. However, the most suitable solution depends on a proper eye assessment. We recommend visiting any of our outlets for a comprehensive eye examination. Our team will assess your eyes and advise on the best option based on your vision needs. Let us know your location, and we'll be happy to recommend the nearest branch. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG

  1. What is the solution for digital eye strain?

Digital eye strain can be managed with specialized lenses designed to enhance visual comfort. Blue light filtering (Blue Block) lenses can help reduce exposure to high-energy blue-violet light from digital screens and artificial lighting, helping improve comfort when using devices such as phones and computers. However, the most suitable solution depends on a proper eye assessment. We recommend visiting any of our outlets for a comprehensive eye examination. Our team will assess your eyes and advise on the best option based on your vision needs. Let us know your location, and we'll be happy to recommend the nearest branch. You may also share your phone number if you would like a to call-back. Alternatively, contact our Customer Care Desk on 0709 118 800 or via WhatsApp on 0703 926 737 for further assistance. ^MG